Privacy Policy

1. Introduction

Welcome to Aqua Tower System ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our atmospheric water generation system products and services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a Purchase: Name, email address, billing address, shipping address, phone number, and payment information
• Create an Account: Username, email address, password, and profile preferences
• Contact Customer Support: Name, email address, phone number, and any information included in your messages
• Subscribe to Newsletters: Email address and communication preferences
• Participate in Surveys or Promotions: Contact information and feedback responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring websites
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Third-Party Information

We may receive information about you from third-party sources, including:

• Payment processors (ClickBank) for transaction verification
• Marketing partners who help us reach potential customers
• Public databases and social media platforms (when you choose to connect them)
• Analytics providers who help us understand website performance

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

3.1 Order Processing and Fulfillment

• Processing and completing your purchases
• Delivering digital products (manuals, blueprints, video tutorials)
• Sending order confirmations and shipping updates
• Managing payment transactions and preventing fraud

3.2 Customer Service and Support

• Responding to your inquiries and support requests
• Providing technical assistance with product installation
• Offering lifetime updates and ongoing support
• Resolving disputes and troubleshooting problems

3.3 Marketing and Communications

• Sending promotional emails about new products and special offers (with your consent)
• Delivering newsletters and educational content about water generation systems
• Conducting market research and customer satisfaction surveys
• Personalizing your experience based on your preferences

3.4 Website Improvement and Analytics

• Analyzing website traffic and user behavior patterns
• Improving our website design, content, and functionality
• Testing new features and services
• Optimizing our marketing campaigns and search engine rankings

3.5 Legal Compliance and Protection

• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety
• Preventing fraud, security breaches, and illegal activities
• Enforcing our terms and conditions

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

4.1 Service Providers

• Payment Processors: ClickBank and other payment gateways to process transactions securely
• Email Service Providers: Companies that help us send newsletters and customer communications
• Cloud Storage Services: Platforms that host our digital products and customer data
• Analytics Providers: Google Analytics and similar services to understand website usage
• Customer Support Tools: Platforms that help us manage customer inquiries efficiently

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, government requests)
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms of service
• Prevention of fraud or security threats

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in co-branded promotions or third-party integrations.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your browsing experience.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, including shopping cart and checkout processes
• Performance Cookies: Help us understand how visitors use our website through analytics
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Marketing Cookies: Track your browsing behavior to deliver relevant advertisements

5.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or specific types of cookies
• Set preferences for third-party cookies
• Receive notifications when cookies are set

Note: Blocking certain cookies may impact website functionality and prevent access to some features.

5.4 Other Tracking Technologies

• Web Beacons: Small graphic images that track email opens and link clicks
• Pixel Tags: Code snippets that measure advertising effectiveness
• Local Storage: Browser storage that retains information between sessions

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures

• Encryption: SSL/TLS encryption protects data transmitted between your browser and our servers
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways
• Access Controls: Restricted access to personal information, limited to authorized personnel only
• Regular Security Audits: Periodic testing and monitoring of our systems for vulnerabilities
• Data Backup: Regular backups to prevent data loss

6.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to implement and update security measures to protect your data.

6.3 Your Responsibility

You can help protect your account by:

• Creating strong, unique passwords
• Not sharing your login credentials
• Logging out after using shared computers
• Monitoring your account for suspicious activity
• Promptly reporting security concerns to our team

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Account Information: Retained while your account remains active, plus a reasonable period afterward for legal compliance
• Purchase History: Maintained for 7 years to comply with tax and financial regulations
• Marketing Communications: Stored until you unsubscribe or request deletion
• Support Tickets: Kept for 3 years to maintain service quality and resolve disputes
• Website Analytics: Aggregated and anonymized data retained indefinitely

7.2 Data Deletion

When personal information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information at any time, subject to legal retention requirements.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Update or correct inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal exceptions)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Object: Object to certain processing activities, including direct marketing

8.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

8.3 European Residents (GDPR Rights)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Right to restriction of processing in certain circumstances
• Right to data portability

8.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 800-390-6035

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems and terminate the child's account.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take immediate action to delete that information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, and resources that are not operated or controlled by us. This Privacy Policy applies only to information collected by Aqua Tower System.

10.1 External Websites

When you click on third-party links, you will be directed to external websites with their own privacy policies. We are not responsible for:

• The privacy practices of third-party websites
• The content or services offered by external sites
• How third parties collect, use, or share your information

We encourage you to review the privacy policies of any third-party websites you visit.

10.2 Third-Party Services We Use

• ClickBank: Payment processing (see ClickBank's privacy policy)
• Google Analytics: Website analytics (see Google's privacy policy)
• Email Marketing Providers: Newsletter delivery
• Social Media Platforms: When you interact with our social media content

11. International Data Transfers

Aqua Tower System operates primarily in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

11.1 Data Protection Standards

When transferring data internationally, we ensure appropriate safeguards are in place to protect your personal information, including:

• Standard contractual clauses approved by regulatory authorities
• Compliance with Privacy Shield principles (where applicable)
• Adherence to GDPR requirements for EU data subjects
• Implementation of technical and organizational security measures

11.2 Your Consent

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

12.1 Notification of Changes

When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website homepage

12.2 Your Acceptance

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of our services.

12.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and your privacy rights.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For general customer support questions, please use our regular customer service channels. For privacy-specific matters, use the contact information above to ensure your inquiry reaches our privacy team.